1、 Information feedback
1. The after-sales service department has a dedicated person responsible for tracking user information, timely understanding customer usage, and maintaining close contact with customers.
2. For product quality issues or improvement suggestions reported by customers, the business department will; Customer Complaint Report; Reflect the problem to the relevant responsible departments of the company, conduct research and analysis, develop solutions and preventive measures, and store them in the company's quality and user files.
3. Register customer calls and promptly respond to their inquiries.
2、 Service
1. For special equipment customers during installation, our company will send service personnel to the site to collaborate and ensure that the installation is foolproof.
2. When customers request to send personnel to the site to handle quality issues, regardless of which party's problem it is, the company's service personnel will cooperate carefully to solve the problem.
3. In order to help customers understand how to maintain and use the equipment, the company will send technical personnel to provide relevant technical training and guidance according to customer needs.
3、 Quality Assurance
1. During the product warranty period, if any quality problems occur, our company is responsible for resolving them.
2. During the product warranty period, our company will be responsible for free returns and exchanges for any product damage caused by manufacturing quality issues; Outside the product warranty period, if the product damage is not caused by manufacturing quality, the company will handle the problem seriously and only charge the cost fee.